Accessibility Statement

Our Commitment

First Bell Home Health Care is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and apply the relevant accessibility standards to achieve these goals.

We believe that all people, regardless of ability, should have equal access to information about home health care services. Our commitment to accessibility reflects our broader mission of providing compassionate care to every member of our community.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. We aim to conform to WCAG 2.1 Level AA, which covers a wide range of recommendations to make web content more accessible.

Our efforts toward WCAG 2.1 Level AA conformance include:

• Regular accessibility audits using automated testing tools
• Manual testing with screen readers and keyboard navigation
• Incorporating accessibility requirements into our development process
• Training our team on accessibility best practices
• Addressing accessibility issues as they are identified

Accessibility Features

We have implemented the following features to support accessibility on our website:

Navigation and Structure

• Skip navigation link that allows users to bypass repetitive content and go directly to the main content
• Consistent navigation structure across all pages
• Clear and descriptive page titles
• Logical heading hierarchy (h1, h2, h3) for screen reader navigation
• Descriptive link text that makes sense out of context
• ARIA landmarks to identify page regions (header, main, footer)

Visual Design

• Color contrast ratios that meet or exceed WCAG 2.1 Level AA requirements (4.5:1 for normal text, 3:1 for large text)
• Text that can be resized up to 200% without loss of content or functionality
• No reliance on color alone to convey information
• Visible focus indicators for keyboard navigation
• Support for browser zoom and text-only zoom

Interactive Elements

• All interactive elements are accessible via keyboard
• Form fields have associated labels and clear error messages
• Error messages are announced to screen readers
• Touch targets are at least 44 by 44 pixels on mobile devices
• No automatic timeouts that could prevent users from completing tasks

Media and Images

• Alternative text for all meaningful images
• Decorative images are marked appropriately to be ignored by assistive technology
• No auto-playing audio or video

Motion and Animation

• Respects the "prefers-reduced-motion" setting in your operating system or browser
• No content that flashes more than three times per second

Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (including VoiceOver on macOS/iOS and NVDA on Windows)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

The website is optimized for use with current versions of major browsers including Chrome, Firefox, Safari, and Edge.

Known Limitations

While we strive for comprehensive accessibility, some content may have limitations:

• Some older PDF documents may not be fully accessible. We are working to remediate these documents or provide accessible alternatives upon request.
• Third-party content or applications embedded on our site may not meet all accessibility standards. We encourage feedback about these components.

Feedback and Accommodation Requests

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or need information in an alternative format, please contact us:

When contacting us about accessibility issues, please include:

• The web address (URL) of the content
• A description of the problem you encountered
• The assistive technology you are using (if applicable)
• Your contact information so we can respond

We try to respond to accessibility feedback within two business days and will work to resolve issues as quickly as possible.

Accommodation Process

If you need information from our website in an alternative format, we will work with you to provide it. Alternative formats may include:

• Large print documents
• Plain text versions
• Audio descriptions
• Braille (where feasible)
• Information provided over the phone

Please allow reasonable time for us to prepare alternative formats. We will keep you informed of our progress and expected timelines.

Continuous Improvement

Accessibility is an ongoing effort. We regularly review our website and processes to identify and address accessibility issues. Our improvement efforts include:

• Automated accessibility testing as part of our development workflow
• Periodic manual audits by accessibility specialists
• User testing with people who use assistive technologies
• Staying current with evolving accessibility standards and best practices

Additional Resources

For more information about web accessibility:

• Web Content Accessibility Guidelines (WCAG)
• W3C Web Accessibility Initiative
• Americans with Disabilities Act (ADA)

Related Policies

• Privacy Policy - How we collect and use your information
• HIPAA Notice of Privacy Practices - How we protect your health information
• Terms of Service - Terms governing website use